Features Overview
We Make CRM Simple yet Powerful
Customer satisfaction, customer reputation, and customer loyalty are our top priorities.
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Click-to-Dial
Dial any phone number on the web with a single click. Make calls quickly to boost your team productivity.
Call Recording
Record every call on each of your numbers to better monitor your performance as a team.
Voicemail
With CallnovoDesk you can easily manage all your calls even the missed ones. Enable your customers and clients to leave messages on the voicemail.
Manual Dialing
Enable your agents to make outbound calls to specific contacts at their own pace.
AI-based IVR
With callnovoDesk you can activate your IVR systems to create an interactive menu for your customers.
Conversational AI
Conversational AI tools can reduce the number of people you needed to ensure a positive customer experiences.
Make more sales
Everything you need and nothing you don’t.
Discover all the features and tools that will make your team more active and impress to your customers.
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Live Web Chat
Turn website traffic into sales conversions and build loyalty.
With CallnovoDesk you can promote and develop your business by facebook.
Email-based Ticketing
With CallnovoDesk you can easily manage your customer by create email based ticket.
KPI Monitoring
With CallnovoDesk you can smoothly measure key performance indicator of your business.
KPI Smart Alerts
With CallnovoDesk you can smoothly measure key performance indicator of your business.
SLA Monitoring
At CallnovoDesk, we have SLA monitoring and service level reporting tools that help analyze the business applications.
Save time
Manage your listing from anywhre.
Get the cloud-based phone system that remote teams use to stay connected and work from anywhere.
ACD Queues
Give inbound callers the option to remain in queue until one of your agents is available.
SCAT and Q&A
At CallnovoDesk you find challenging SCAT practice tests and sample questions on our CRM.
Knowledge Base
knowledge-based routing ensures productive and efficient customer support management.
Micro-learning and Quizzing
Is your company ready for microlearning? Give your employees great learning opportunities that won’t slow them down.
Multi-client Shared Agents
CallnovoDesk offers multi-client shared agents solution for your businesses.
IVR with Time Conditions
With CallnovoDesk you can activate your IVR systems to create an interactive menu for your customers with time conditions.
Consistency is key
Simplify and customize your workflows.
Be more organized with your customer information in one place. You can easily track conversations, know the history and deliver more personal experiences.
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Global Two-way SMS Messaging
Send, receive, and manage SMS text messages between you and your global clients for easy and personalized conversations
Shopify Back-end Integration
Send, receive, and manage SMS text messages between you and your global clients for easy and personalized conversations
Amazon Seller Central Integration
CallnovoDesk let’s you connect amazon seller central. So you can automate your work and have more time.
Role-based Ticket Assigning and Monitoring
With CallnovoDesk you can choose to manually assign tickets to team members and monitor customer support activities.
Team-based Manual and Smart Notifications
With CallnovoDesk your customers are kept up to date on all critical issues with our auto and manual notification system.
Screenshot Monitoring for Remote Agents
CallnovoDesk will allow you to capture screenshots of your employees’ screens at set intervals, so you can see what they’re working on.
Effortless CRM integration
Make important information easily accessible.
Access all your customer data, calendar, tasks and opportunities on CallnovoDesk so you can save time and improve your business.
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Role-based Ticket Assigning and Monitoring
With CallnovoDesk you can choose to manually assign tickets to team members and monitor customer support activities.
Role-based Ticket Assigning and Monitoring
With CallnovoDesk you can choose to manually assign tickets to team members and monitor customer support activities.
Call Center Inbound and Outbound Calling
CallnovoDesk’s virtual call center software offers Inbound and outbound calling solutions for businesses.