CallnovoDesk Terms & Conditions

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Terms and Conditions

This MAIN SERVICE LEVEL AGREEMENT (“Agreement” and/or “Terms and Conditions”) is a legal agreement between You (an entity or person) (“You”) and callnovo dek, that governs Your limited, non-exclusive, terminable right to use the website and related services (“Site”), the mobile apps, the servers the Site is stored on, the computer files stored on that server (collectively, the “Service”).
This MAIN SERVICE LEVEL AGREEMENT (“Agreement” and/or “Terms and Conditions”) is a legal agreement between You (an entity or person) (“You”) and callnovo dek, that governs Your limited, non-exclusive, terminable right to use the website and related services (“Site”), the mobile apps, the servers the Site is stored on, the computer files stored on that server (collectively, the “Service”).

By clicking on the “Accept” button/checking the checkbox on signup page, or otherwise using the Service, You agree to be bound by the terms of this Agreement.

Please read this agreement carefully to ensure athat you understand each prpvision. htis agreements contadins a mandatory individual arbitration and class action trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather that jury trials or class action. if you register for a discounted rirst month trial of our service, these terms will also govern that discounted trial. if you do not agree to these terms, you must not click accept and cannot use the service. you acknowledge that you have read this agreement, understand it, and agree to be bound by its terms and conditions.

We respect the privacy and security of our Users. You understand that by using our Services, you give consent to the collection, use and disclosure of your personally identifiable information as well as any non-personally identifiable information.
You affirm that you are more than 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service. If you are under 18 years of age, then please do not use our website or our Service.
By connecting to us with a third-party service (CRM), you give us permission to access and use your information from that service as permitted by that third-party service, to present the information stored in that service to better display information on your callnovo desk account, and to store your log-in credentials for that third-party service. The Service is not available to any User who has been removed from the Service by us.

Callnovo desk may amend this Agreement from time-to-time. All amended terms automatically take effect on the sooner of a) the day You use the Service or b) 10 days after they are initially posted on the Site.

Your use of the Site following the effective date of any modifications to this agreement will constitute Your acceptance of the Agreement, as modified. You agree that notice on the Site of modifications is adequate notice.

You are allowed to invite two types of user accounts to Your callnovo desk Service

“Users” and “Administrators” must comply with specific obligations, which are set forth specifically when necessary in the Sections below.

1. Services Offered by CallnovoDesk

CallnovoDesk provides users the ability to make, receive and forward voice calls using a phone number provided by CallnovoDesk (the “CallnovoDesk Phone Number”) and/or an Application
  1. CallnovoDesk is not a “dial-tone” provider and is not a replacement for any phone lines, whether wired, wireless or Internet based. The CallnovoDesk Service allows You to place outgoing calls (national and international) but selected numbers and services may not be reachable through the CallnovoDesk Service and CallnovoDesk does not guarantee that all numbers available worldwide can be called from the CallnovoDesk Service. In particular, the CallnovoDesk Service does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind, which need to be performed from Your local phone service provider. It is Your responsibility to inform Your Users that it is not possible to support or carry emergency calls using the CallnovoDesk Service.


  3. Because the CallnovoDesk  Service relies on Your third-party telephone service, any limitations in that service will also limit the manner in which You can use the CallnovoDesk Service.

2. Quality and Maintenance

  1. CallnovoDesk will use reasonable endeavors to provide the CallnovoDesk Service with minimum disruptions. However, CallnovoDesk cannot guarantee that the Service will always function without disruptions, delay or other imperfections. Since the CallnovoDesk Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruption and You may experience some disruptions e.g. packet loss and delay which will interfere with the quality of Your communications.

  2. CallnovoDesk may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws. CallnovoDesk may also have to repair, improve, and/or upgrade the CallnovoDesk Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion.

3. Limited License

  1. CallnovoDesk grants You a limited, revocable, non-exclusive, non-transferable license to use the Service for Your own individual, enterprise, and limited commercial use subject to the other terms of this Agreement.
2. Any such forbidden use shall immediately terminate Your license to the Service.

4. Use of CallnovoDesk

  1. In addition to other rules and regulations contained in these Terms of Use, You and anyone using Your Callnovo desk account are responsible for any use of Callnvo desk whether by website or mobile device. You agree not to access, copy, or otherwise use Callnovo desk Services unless such use is authorized by these Terms of Use or otherwise authorized in writing. You agree that any information You provide to Callnovo desk is complete and accurate.

  2. You will not use the Callnovo desk Services in any illegal, abusive, interfering or otherwise unacceptable or inappropriate manner

  3. You and Your Administrators may appoint additional Administrators of Your Callnovo desk account, and each Administrator shall be required to accept and agree to this Agreement. You shall procure that all Administrators read, agree to and comply with this Agreement and You shall be responsible for any breach of the Terms by such Administrator(s).

  4. You understand that all information, data, text, software, music, sound, photographs, graphics, audio, video, messages or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not Callnovo desk, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Service. Callnovo desk does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. Under no circumstances will Callnovodesk be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Service. Callnovodesk  is solely a facilitator of the voice and message traffic and has no visibility into or control over individual calls & messages as they are transmitted through Callnovo desk and has no responsibility or liability with respect to the content of any individual call and message. Except that Callnovodesk may use programmatic means to filter (pre-screen) your messages and block your campaigns or account due to message keywords that Callnovo desk has determined, in its sole description, may violate an applicable, rule, regulation, or law.

  5. Text SMS communication related to cannabis are not allowed in the United States as federal laws prohibit its sale, even though some states have legalized it. Similarly, messages related to CBD are not permissible in the United States, as certain states prohibit its sale. Our upstream provider defines a cannabis message as any message which relates to the marketing or sale of a cannabis product, regardless of whether or not those messages explicitly contain cannabis terms, images, or links to cannabis websites.

  6. You acknowledge that Callnovo desk may or may not pre-screen SMS Content, but that Callnovo desk and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or move any Content that is available via the Service. Without limiting the foregoing, CallnovoDesk and its designees shall have the right to remove any Content that violates this Agreement or is otherwise objectionable.

  7. You agree that you will include clear opt-out/unsubscribe information on your messages when required to do so by any applicable law or regulation and otherwise adhere to the Consumer Best Practices Guidelines promulgated by the Mobile Marketing Association, if applicable to your messages, and that you will promptly process all such do-not-text or do-not-call requests and maintain those numbers on your internal do-not-call/text list.

5. CallnovoDesk Phone Numbers

  1. Provision of CallnovoDesk  Numbers is subject to applicable numbering rules and regulatory practices, which may change or be amended from time to time. CallnovoDesk reserves the right to change the terms related to CallnovoDesk Numbers accordingly, including without limitation to impose or amend local residency requirements and/or to require the provision of further user information for continued access to defined CallnovoDesk Numbers.

  2. You may purchase and allocate CallnovoDesk Numbers to your Account subject to compliance with the allocation requirements displayed upon subscription to the CallnovoDesk Numbers. In particular, You are responsible for compliance with any requirements related to the residence and/or the location of Your Company.

  3. Phone Number costs vary from country to country. Numbers available via CallnovoDesk Phone Numbers section are part of “free phone number per user” policy. Any number not procured via CallnovoDeskl Phone Number section will carry extra monthly cost. Our support or sales team will make sure to inform you the price before procuring the number. Only upon your confirmation, we will procure the number. Once number is procured, your account will be charged the number cost and your subscription plan will be upgraded to include this phone number cost.

  4. You are responsible for notifying any applicable terms of service to Administrators and Users who are allocated the CallnovoDesk Number, and for ensuring that the Administrators and Users comply with such terms. CallnovoDesk reserves the right to cancel the subscribed CallnovoDesk Numbers in case of breach by You, Your Administrators or Users of the applicable terms of service, including the allocation requirements, without compensation.

  5. You shall inform each User that You and Your Administrators may obtain and use their personal and traffic data on the CallnovoDesk numbers they are assigned to. You acknowledge and agree that You shall process (and shall ensure that Your Administrators shall process) such personal data in accordance with all applicable data protection laws. You represent and warrant to keep all such personal and traffic data confidential and use and protect it strictly in compliance with applicable data protection laws.

  6. Under no circumstances shall You send (or allow Your Administrators and/or Users to send) unsolicited commercial communications. You shall not (and You shall ensure that Your Administrators and/or Users shall not) send or procure the sending of any communications, including email messages on behalf of, or purporting to originate on behalf of, CallnovoDesk.

6. Pricing, Billing and Refund Policy

  1. You authorize CallnovoDesk to charge and/or place a hold on your credit card with respect to any unpaid charges related to the Services. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and You agree that Your acceptance of this Agreement is authorization to the issuer of the credit card to pay all such amounts.

  2. You authorize CallnovoDesk and/or any other company acting as billing agent for CallnovoDesk to charge Your credit card on a recurring monthly basis on the monthly anniversary of Your initial registration for a paid CallnovoDesk plan and to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to Your credit card until such amounts are paid in full.

  3. You will provide CallnovoDesk with updated credit card information upon CallnovoDesk request and any time the information You previously provided is no longer valid. You are solely responsible for maintaining and updating the credit card information. CallnovoDesk is not liable for any non-sufficient funds or other charges incurred by You as a result of such attempts to charge, and/or place holds on, Your credit card. If You mistakenly provide a debit card number, instead of a credit card number, You authorize all charges described herein to be applied to such debit card unless and until You provide a credit card number.

  4. For our subscription plans, usage and monthly or annual fees will be charged directly to the credit card You provide to us as specified in our pricing plans found at Pricing Page. Except as provided below, monthly services and certain other charges are billed and charged one month in advance, and there is no proration of such charges if service is terminated on other than the last day of Your billing cycle. You agree to pay for all CallnovoDesk Services. For annual plans, your billing cycle will be of 12 months from the date of payment of your annual plan subscription fees. If any new user or number is added during the billing cycle, an amount equivalent to prorated amount for the remaining period in the billing cycle will be charged on your credit card on the file. If You cancel your annual plan subscription during the billing cycle, your subscription won’t be renewed after the end of current billing cycle. No refund will be given for cancellation or team member/phone number removal during the ongoing billing cycle. In case of team member or phone number removal, the annual plan subscription amount will be accordingly adjusted (if applicable) for next billing cycle onwards.


  6. Chargeable time begins for outgoing calls when a connection to the number you are trying to reach is established and recorded in our system and for incoming calls when a signal connection from the caller is established with our facilities. Chargeable Time ends after the call has ended, either by You, the person You are speaking with or due to a technical malfunction, but not until Your wireless telephone’s signal of call disconnect is received by us and the call disconnect signal has been confirmed.

  7. All outgoing calls for which we receive answer supervision including ring time, shall incur a minimum of one minute airtime charge. Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment.

  8. If You select a rate plan that includes a predetermined allotment of Services (for example, a predetermined amount of airtime or messages), unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle. We may bill you in a format as we determine from time to time. Additional charges may apply for additional copies of your bill, or for detailed information about your usage of Services.

  9. CallnovoDesk may change the rates of outgoing calls, text messages at any time without notice to you by posting such change at Call Rates and SMS Rates. The new rate will apply to your next call after the new rates have been published. Please check the latest rates before you make your call. If you do not accept the new rates, do not make your call.

  10. You also remain responsible for paying your monthly Service fee if your Service is suspended for nonpayment.

  11. You agree that for amounts not paid by the due date, we may charge, as a part of its rates and charges, and you agree to pay, a late payment fee of 10% or the maximum allowed by law. In the event you fail to pay billed charges when due and it becomes necessary for us to refer your account(s) to a third party for collection, we will charge a collection fee at the maximum percentage permitted by applicable law, but not to exceed 18% to cover our internal collection-related costs.

  12. Using CallnovoDesk will not incur charges to your personal voice plan (cellular or otherwise) unless you redirect calls to a mobile located in a foreign country. In that case, your operator will charge its standard rates for roaming on incoming calls.

  13. If You use the CallnovoDesk Service from a device using mobile data connection (ex. 3G or 4G), incoming and outgoing calls will use a part of the data allowance of Your personal data plan. If you use a mobile data connection outside of your home country, Your operator may charge You roaming fees.

7. Fair Use Policy

  1. CallnovoDesk may offer currently or in the future plans on an “unlimited” use and/or “unlimited minutes” basis.

  2. CallnovoDesk sets no limit to the number of calls received through the CallnovoDesk app. However, CallnovoDesk considers a fair use policy in the volume of communications forwarded to a mobile device.

  3. When a customer reaches the above fair use limit, he will receive an alert message and CallnovoDesk reserves its right to restrict call usage or take any other call limit measure. Calls will always be possible through the CallnovoDesk App.

  4. These limits can be overcome by upgrading to a custom enterprise plan, which can be obtained by contacting

  5. CallnovoDesk reserves the right upon prior notice to disconnect or suspend your Service if CallnovoDesk determines that your use of the Service violates any point of the Fair Use Policy above.

8. Portability and Reclaiming Numbers

Phone numbers for only specific countries (like US, UK, Australia) can be ported in. CallnovoDesk will investigate the possibility to port manually a number, after assessing the implied cost. You may port Your CallnovoDesk number to another provider as long as You have subscribed to a paid plan (i.e. You are not using the free trial). If You wish to export Your CallnovoDesk number to another service, You should request Your new service provider to take responsibility to this process. CallnovoDesk will not charge You for porting Your number out of the CallnovoDesk Service, but Your new service provider may charge You a fee for the portability. Although it is not CallnovoDesk responsibility to port Your number out of CallnovoDesk, You may as well request guidance from CallnovoDesk on this process by writing to

9. Protection of Data

CallnovoDesk will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity your data.

The Services may be provided using equipment or facilities located in the European Union or the United States. The Supplier’s US service providers are either Privacy Shield compliant or have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that, when processed in the United States, the personal data of EU citizens that are processed when using the Service will receive an adequate level of protection within the meaning of Article 46 of Regulation (EU) 2016/679 (General Data Protection Regulation).

By agreeing to these Terms, You grant JustCall a general authorization in the meaning of Article 28 (2) of Regulation (EU) 2016/679 to engage processors for the purposes of providing the Services. We will inform You of changes in such processors in accordance with the procedure of modifying these Terms.

10. Responsibility For User Content and Call Recording

We respect the rights of third party creators and content owners and expect that you will do the same. Given the nature of the Service and the volume of information submitted, we cannot and do not monitor all of the Materials posted or transmitted by you and other third-party information providers via the Service, including, without limitation, any Materials posted via the Service. You expressly agree that we will not be liable for Materials. We reserve the right, but are not obligated, to remove content from the Service for any reason, including content that we believe violates these Terms & Conditions mentioned in this document.

Please note that while CallnovoDesk offers the option for you to record calls, if you choose to use this service, then you must comply with all state and federal laws, regulations and rules prior to recording any telephone calls and you expressly warrant and represent to CallnovoDesk that you shall comply at all times. We make no representations or warranties with respect to call recording and recommend that always secure consent before recording. You acknowledge that these representations and obligations are essential to the ability of CallnovoDesk to provide you with access to call recordings and you further agree to indemnify, defend and hold CallnovoDesk and its officers, directors, owners, employees, agents, consultants and vendors harmless from and against any and all liabilities, losses, claims, damages, causes of action, costs and expenses (including attorneys’ fees) that may be incurred by CallnovoDesk arising out of or related to your acts or omissions in connection with call recordings, whether such claims arise under contract, tort, statute or other legal theory.

11. Proprietary Rights

All right, title and interest in the Service and any content contained herein is the exclusive property of CallnovoDesk, except as otherwise stated. Unless otherwise specified, this Service is for Your personal and limited commercial use only and You may print, copy and download any information or portion of the Site for Your personal use only. If You copy or download any information or software from this Site, You agree that You will not remove or obscure any copyright or other notices or legends contained in any such information. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any information, software, products or services obtained from the Service, except for the purposes expressly provided herein, without CallnovoDesk prior written approval. All trademarks, trade names, service marks and logos are proprietary to CallnovoDesk. Your use of any marks on the Site in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by CallnovoDesk, is strictly prohibited.

12. Content License

You grant CallnovoDesk a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all rights that You have as the copyright owner in any content or feedback that You provided to us.

13. Disclaimer

The materials on CallnovoDesk web site are provided “as is”. CallnovoDesk makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CallnovoDesk does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. Since the CallnovoDesk Service is dependent on the IP network, the availability of an adequate power supply, and correct equipment configuration, we do not guarantee that any portion of the Service will be continuous or error-free. You also acknowledge and understand that we cannot guarantee that IP based communications are completely secure. Therefore, the CallnovoDesk Service should not be used with any third-party services or devices such as monitored burglar alarms, monitored fire alarms, and/or medical monitoring systems or devices.

14. Your Responsibility to Protect Data and Password

It is Your responsibility to protect Your personal data and maintain the confidentiality of Your user information and password. You are also responsible for immediately notifying CallnovoDesk of any unauthorized use of Your account, or breach of Your account information or password. CallnovoDesk will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, You shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney’s fees for Your failure to safeguard user and password information and/or promptly notify CallnovoDesk about unauthorized use of Your account or breach of Your account information or password.

15. Contact Information

If you have any questions, concerns, or complaints about our Services or anything found in this Agreement or other agreements with us, please contact us by email to

3601 Hwy 7 East, Suite1108, Markham, Ontario, Canada, L3R0M3